'Competing Through Service Quality' Video Lecture

Competing Through Service Quality

  • Course: Six Sigma
  • Discipline: Management
  • Faculty: Prof. Tapan P. Bagchi
  • Institute: IIT Kharagpur

    • Competing Through Service Quality - Click on the Video Link shown below to play the video on Youtube. Browse through Six Sigma (Management) Video Lectures by Prof. Tapan P. Bagchi from IIT Kharagpur through NPTEL.

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    Course Video Lectures Concepts in Quality Management - I Concepts in Quality Management - II Concepts in Quality Management - III Initiating Six Sigma Review of Probability and Statistics - I Review of Probability and Statistics - II Review of Probability and Statistics - III Review of Probability and Statistics - IV QM Systems Overview Cost of Quality and TQM Tools QFD and ISO 9000 QS 9000 and Awards Competing Through Service Quality Introduction to Project Management Project Life Cycle Critical Path Method Measurement System Analysis Acceptance Sampling Design of Sampling Plans MIL-STD-105E Sampling Plan Introduction to SPC Control Chart Examples Control Charts by Excel Process Capability Quality Function Deployment Design of Experiments - Overview Planning for DOE Factor Effect Calculations ANOVA in DOE Benchmarking in Six Sigma How to Benchmark Six Sigma in Supply Chains Taguchi Methods Robust Design The Journey to Six Sigma A Case Study of Defect Reduction DFM & Reliability Failure Modes & Effects Analysis (FMEA) Implementing Six Sigma Getting Results From Six Sigma
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